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Communication & collaboration
Enterprise-grade email with Outlook, and collaboration through Teams and SharePoint.
Azure keeps data and applications reachable for distributed and remote teams.
A slow background animation of two concentric layers representing the IT estate Dual Layer manages. Its behaviour changes with each slide: a maintenance sweep, a threat interception, and outbound reach to client sites across five markets.
Endpoints, Microsoft 365, servers, network, voice and the screens in your meeting rooms. We design it, run it, and pick up the phone when it breaks.
Care IT Total+ — fully managed IT for firms without an in-house team. Twenty years, five markets, one team that knows your setup.
Managed detection and response for regulated firms. We watch endpoints, Microsoft 365 identities, cloud and network around the clock — and we produce the incident record your regulator will ask for.
Built for regulated firms in Hong Kong and Singapore. Hedge funds, family offices, asset managers and insurers.
The engineers who designed your setup are the engineers who support it — in Hong Kong, Singapore, Shanghai, London and the UAE. Nothing gets passed to a night shift that has never seen your network.
Twenty years across Asia, the UK and the UAE. Hedge funds, family offices, asset managers, insurers, logistics and trading firms.
When IT is split across several providers, problems tend to land in the gaps between them. We run the whole estate — operations, security, infrastructure, advice and audit — so one team is accountable and nothing gets handed off.
Day-to-day IT for firms without an in-house team. We monitor the estate, patch on a schedule tested against your business software, and answer with engineers who already know your setup.
Detection and response across endpoints, Microsoft 365 identities, cloud and network, watched around the clock. When something is caught, we contain it and prepare the incident record your regulator will ask for.
The things your office physically runs on: networks, servers and server rooms, cloud and hosted platforms, voice and meeting-room technology, and the continuity plan behind all of it.
Independent advice on where your IT should go next — strategy, roadmaps, vendor selection, and the technology decisions that come with growth, a relocation or a new entity.
An independent review of your controls against SFC and MAS guidelines and investor operational due diligence — with the gaps ranked and a remediation plan you can act on.
Not sure which service fits? Start with a conversation. Talk to our team
We were founded in Hong Kong in 2005 to give our clients’ systems twice the care, attention and security. Two decades on, that is still the job — now from offices across Asia, Europe and the Middle East.
We look after hedge funds, private equity firms, asset managers, family offices, insurers, and logistics and trading businesses.
Simply stated: we care about your business, your time and your budget.
I have had a working relationship with Dual Layer over the course of the past 10 years … Dual Layer is a trusted partner of our corporate team at the time of making any type of IT decisions.
Since we signed with them, we have had noticeably fewer problems with our systems.
They are always responsive, organised and follow through on their commitments in the least intrusive manner.
The quick response time and the politeness in which our queries were dealt with made it a pleasurable and hassle free process and continue to do so.
A financial services company setting up a new corporate office needed a complete, secure and compliant IT setup within a tight deadline.
See how we set up new offices
A complete, secure and compliant IT setup for the new office, delivered against a tight deadline.
Leverage the power of Microsoft 365 and Azure to enhance productivity, security and collaboration, tailored for small businesses and fully managed by Dual Layer IT.
A comprehensive and customisable Microsoft cloud environment, designed to adapt to businesses of different sizes and industry requirements.
Enterprise-grade email with Outlook, and collaboration through Teams and SharePoint.
Azure keeps data and applications reachable for distributed and remote teams.
Microsoft Entra ID for central identity management, with MFA and Conditional Access.
Microsoft Defender for Endpoint adds threat detection and automated response on every device.
Windows 365 and Azure Virtual Desktop give secure access to business systems from almost anywhere.
Microsoft Intune keeps company devices secure, compliant and updated wherever they are.
Microsoft Purview applies built-in policies for regulatory and data governance requirements.
Azure Backup adds automated, encrypted backup and disaster recovery.
One managed Microsoft cloud environment
We help regulated firms in Hong Kong and Singapore map their IT controls to SFC and MAS guidelines, and now govern how staff and systems use AI, with policies, controls and evidence auditors can follow.
From readiness reviews to due diligence questionnaires, we keep your IT controls documented, tested and up to date.
Readiness reviews and gap analysis against SFC and MAS TRM guidelines.
Policies, evidence and support from preparation through to the audit itself.
Clear rules for Copilot, ChatGPT and other AI tools: who may use them, and with which data.
A register of the AI tools in use, with owners, risks and approvals recorded.
Sensitivity labels and data loss prevention keep confidential data out of public AI tools.
Copilot readiness: file permissions reviewed before AI can search across them.
Controls mapped to ISO 27001:2022 and NIST CSF, and to ISO/IEC 42001 for AI management.
Answers for investor and client due diligence questionnaires, including questions on AI.
One compliance programme, kept current
Round-the-clock detection and response, testing that finds weaknesses before attackers do, and the evidence your clients and regulators ask for.
Built on NIST, COBIT and CIS controls, by engineers certified in CISSP, CISM, CEH, CHFI and PenTest+.
24/7 SIEM, XDR and EDR monitoring across endpoints, identities, email and cloud.
Analysts confirm and contain threats, and record every step they take.
Vulnerability scanning and penetration testing of networks, applications and cloud.
Phishing and social engineering tests show where people need support.
Security awareness training for every member of staff.
IT security policies written for how your firm really works.
Incident response plans, tested before they are needed.
Fast, calm help when something happens, with a record for insurers and regulators.
Defence across your whole estate
A service desk in your time zone, proactive monitoring and hands-on engineers, so your team keeps working and your IT costs stay predictable.
For firms without an in-house IT team, and for IT teams that need an extra pair of hands.
Help by phone, email and chat, in English, Cantonese, Mandarin and Hindi/Urdu.
Every request tracked from first call to fix, with escalation when needed.
Servers, networks and devices watched around the clock.
Problems dealt with before they turn into downtime.
Desktops, laptops and mobiles set up, secured and kept up to date.
Servers, networks and databases maintained and patched.
Quarterly service reviews with clear reporting.
Upgrades and IT budgets planned ahead, so there are no surprises.
Everything one team looks after
We design and build AI assistants, automated workflows and modern business apps on the platforms you already own, with the security and governance regulated firms need.
From a single automated process to a full internal app, delivered as a managed project and supported afterwards.
Microsoft 365 Copilot rolled out safely, with permissions and data checked first.
AI assistants that answer from your own documents, policies and knowledge base.
Power Automate and API integrations that remove repetitive manual steps.
Approvals, onboarding and reporting that run on their own.
Web apps and Power Apps that replace spreadsheets and paper forms.
Dashboards that bring data from your systems into one view.
Single sign-on, role-based access and audit logs from day one.
Your data stays in your own Microsoft 365 or Azure tenant.
From idea to a supported app
Implementation, migration, consulting and everyday management by certified consultants, for small firms and complex, compliance-sensitive ones alike.
Every new implementation comes with our management and support, so your team can focus on the business.
Email, files and accounts moved to Microsoft 365 with the least possible downtime.
Pre-migration checklists, with security, compliance and recovery planned in.
SharePoint sites, document libraries and Teams set up around how your people work.
Sharing and permissions designed so the right people see the right files.
A Microsoft 365 plan built around how your teams already work.
The right licences at the right cost, supplied through us as a Microsoft CSP.
Certified consultants run your tenant, for predictable fixed costs.
Users added, devices enrolled and settings kept current, all year.
Two free reviews to start with
A subscription and licence review that finds unused and duplicated licences, and a security assessment of your tenant.
From first plan to everyday support
Trading floors and corporate offices set up from scratch, or moved with as little disruption as possible: cabling, network, devices, phones and cloud, coordinated with your movers and fit-out team.
We work with the movers and contractors, so you deal with one team for all the IT, and SLA-based support continues once the move is done.
Cabling planned and installed for today's desks and tomorrow's growth.
Secure network, Wi-Fi and internet lines, with firewalls and redundancy.
Racks, power, cooling and access control, designed and built for reliability.
CCTV and biometric or card access control for the office and server room.
Desktops, laptops and printers procured, set up and ready at every desk.
VoIP phones and compliant call recording, including for trading floors.
Video conferencing such as Microsoft Teams Rooms and Zoom, and room screens.
Cloud connectivity and your business applications connected from day one.
How a move works
Service performance
Support measured by response, resolution, SLA delivery and client feedback.
AVERAGE WAIT
45sOur average call waiting time in seconds across all support lines.
SAME DAY FIXES
90%Maintenance requests resolved the same day, on average.
SLAs MET
99%Service level agreements met, on average.
CLIENT SATISFACTION
100%Client satisfaction with our resolutions and service.
Your environment runs on established enterprise platforms. We design, deploy and support it across all of them, so you deal with one team rather than eight vendors.
Microsoft Cloud Solution Provider (CSP)We supply your Microsoft 365 and Azure subscriptions directly, with billing and support handled by the same team that runs your environment.
Cloud & productivity
CSP
Network & security
Endpoints & workspace
Compliance
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