DuaLLayer IT
01 / 03

Professional Managed IT Services for your business in Hong Kong, Singapore, China and United Kingdom

Let's Start
02 / 03

Our Professional Cybersecurity Services provide your business with greater resilience and readiness

Let's Start
03 / 03

20 Years of experience to deliver excellent IT Services for Hedge Funds, Private Equity Firms, Family Offices, Insurance and other businesses regionally!

Let's Start
IT Infrastructure

IT INFRASTRUCTURE

Dual Layer IT offers a range of IT Solutions for its clients and have setup from simply to advance IT solutions for its customers.

– IT Infrastructure Design Solutions for Microsoft Azure, AWS and/or Hybrid Setup
– Microsoft 365 Design / Implementation and Migration
– Network Design / Connectivity & Setup, Microsoft Azure / AWS and Other Data services providers
– Local Internet/Telephony Lines & Global bandwidths
– Server Room Design and Build with full IT standard compliance
– Structured Cabling Design and Setup
– Equipment Procurement and Setup (Servers/Laptops/Desktops/Printers/Software)
– Phone Systems & Recording Systems & Backups
– Audio/Video Systems Setup and Conference Rooms Technology
– DR Site / Business Continuity Implementation
– Access Control & CCTV

Technical Support
CARE IT TOTAL+ SERVICE FULLY MANAGED

Our support packages focuses on QUALITY CARE solutions. Small offices will gain immediate support to ensure they are positioned for success while larger enterprises can select from 365 days 24/7 care that allows for the maximum amount of up-time. Our customers generally receive same day service and benefit from phone, remote and onsite support.

Dual Layer provides three categories of services ranging from pay as you go, reactive and proactive solutions. Our goal is to give clients exactly what they need to remain competitive in the marketplace. As your company grows, we grow with you, as your needs change, we change with you. Contact us to explore our packages to determine what is best for you and one of our Account Representatives will contact you within 24 to 48 business hours.

Consulting Expert
IT CONSULTANCY

Dual Layer IT offers a wide range of consulting services including growth planning, business continuity services, server room design, assessment of voice and critical systems and custom software development.

We can step in during any stage in the project cycle and have experience with newly start-up projects, as well as, midstream project take overs. You can opt to utilize one of our certified Project Managers that will work with your in-house team or external vendor, or you can utilize a full team of software engineers.

We utilize industry best practices and principles in order to delver a high level of quality to our customers. We approach each project with a “forward thinking” philosophy that allows us to develop solutions that work for your current needs, but also can grow with you and meet future company goals

Cyber Technology
CYBER SECURITY

Protecting business data and IT systems is essential for any growing business. Businesses require comprehensive cybersecurity solutions to secure their IT environments, which are important for regulatory compliance and sustainable business growth.

Dual Layer IT provides managed cybersecurity services with a thorough approach to assessing cybersecurity risks for clients. Industry-leading solutions are implemented to protect clients’ IT infrastructure and data environments. Collaboration with clients helps identify, prioritize, and execute security controls.

Alignment with cybersecurity IT standards such as NIST, COBIT, CIS controls and Zero Trust Architecture assists customers in achieving their cybersecurity goals through a well-managed process.

Cybersecurity services include IT policy consulting, IT risk and compliance management, encryption solutions, data loss prevention (DLP), unified threat management, endpoint security & management, network security, intrusion detection and prevention systems (IDS/IPS), web filtering, email protection, Dark web monitoring, and SIEM Solutions. Our certified team of cybersecurity experts works proactively with clients to monitor and respond to IT risks and issues effectively and efficiently

Cloud Computing
CLOUD / HOSTED
SOLUTIONS

Dual Layer IT provides fully managed hosted IT services for its clients. Our cloud IT services include following;

– Microsoft Azure as a workspace (Fully managed Microsoft Azure IT Infra)
– Microsoft 365 Corporate Communication and Compliance Solutions
– AWS Infrastructure setup and maintenance with or without Hybrid IT Setup
– IT Consulting Services for Hybrid, On-premises or Cloud only IT Setup
– Microsoft Teams or Other cloud Based Telephony / Recording and Online Meetings solutions
– Co-location services for IT workloads in datacenters throughout Hong Kong / Singapore

Our engineering team has years of experience in managing, supporting and implementing native cloud solutions from leading cloud technology providers such as Microsoft Azure and AWS. We have experience providing end to end network connectivity from / to AWS or Azure and to create Hybrid / Cloud only solutions based on customer requirements. Our team adds significant value in cost optimization and performance enhancements from cloud loads.

Business compliance
VOICE/RECORDING
SERVICES

Dual Layer IT offers leading IP based phone systems consulting and integration services. IP Telephony systems provide voice or multimedia communication services through the of IP networks. These IP communication can happen over public or private data and IP systems or a combination of both. VOIP provides the long terms savings and efficiencies of integrating Voice and Data networks. Our consulting and integration services for IP Phone systems can bring greater flexibility and long term benefits to our clients

Our Voice solutions fully integrate with industry leading voice recording solutions required for regulatory compliance. Dual layer handles all integration process from phone system, recording, backups and making sure the solution fully implemented as per the regulatory requirements for the financial sector.

Business Continuity
BUSINESS CONTINUITY/
DISASTER RECOVERY

Planning for the unexpected is critical to your business. Network outages, hardware failures, human error, malicious attacks and natural disasters can all damage your business, putting critical data at risk, interrupting services and causing significant loss of productivity and revenue. All businesses should implement a comprehensive strategy to ensure continuity of email, messaging, transaction processing and web based application. Dual Layer’s goal is to create and design a solution that provides a seamless, uninterrupted operation for our clients whereby avoiding excessive downtime and reduced productivity for the business.

Here at Dual Layer we believe that it is imperative to assess each client’s individual need including current infrastructure, future growth plans and operational needs and to build a proper DR and business continuity solution.

Working on Laptop
IT TRAINING /
STAFF AUGMENTATION

Dual Layer IT can augment your IT staff by filling gaps in manpower or skill. As times change, so do businesses. Whether you are experiencing a growth spurt or downsizing your company, you may experience a temporary need to augment your IT needs. Dual Layer employs a group of certified software engineers and architects that are well positioned to assist with any IT need. From project management, to help desk support, server or network administration, to custom software development, Dual Layer is up to the challenge.

With one call we will gather some initial information and set up a meeting to determine how we best can suit your needs. We are upfront with expectations and will provide a clear picture on our process. On the rare occasion that we cannot be of assistance, we will provide recommendations or referrals of someone that can help. A call to Dual Layer can provide just the type of help you are requiring to complete a project or meet a deadline.

  • rocket png rocket png IT INFRASTRUCTURE
    IT Infrastructure
    IT INFRASTRUCTURE

    Dual Layer IT offers a range of IT Solutions for its clients and have setup from simply to advance IT solutions for its customers.

    – IT Infrastructure Design Solutions for Microsoft Azure, AWS and/or Hybrid Setup
    – Microsoft 365 Design / Implementation and Migration
    – Network Design / Connectivity & Setup, Microsoft Azure / AWS and Other Data services providers
    – Local Internet/Telephony Lines & Global bandwidths
    – Server Room Design and Build with full IT standard compliance
    – Structured Cabling Design and Setup
    – Equipment Procurement and Setup (Servers/Laptops/Desktops/Printers/Software)
    – Phone Systems & Recording Systems & Backups
    – Audio/Video Systems Setup and Conference Rooms Technology
    – DR Site / Business Continuity Implementation
    – Access Control & CCTV

  • Dollars Dollars CARE IT TOTAL+
    Technical Support
    CARE IT TOTAL+ SERVICE FULLY MANAGED

    Our support packages focuses on QUALITY CARE solutions. Small offices will gain immediate support to ensure they are positioned for success while larger enterprises can select from 365 days 24/7 care that allows for the maximum amount of up-time. Our customers generally receive same day service and benefit from phone, remote and onsite support.

    Dual Layer provides three categories of services ranging from pay as you go, reactive and proactive solutions. Our goal is to give clients exactly what they need to remain competitive in the marketplace. As your company grows, we grow with you, as your needs change, we change with you. Contact us to explore our packages to determine what is best for you and one of our Account Representatives will contact you within 24 to 48 business hours.

  • Document and Pen Document and Pen IT CONSULTANCY
    Consulting Expert
    IT CONSULTANCY

    Dual Layer IT offers a wide range of consulting services including growth planning, business continuity services, server room design, assessment of voice and critical systems and custom software development.

    We can step in during any stage in the project cycle and have experience with newly start-up projects, as well as, midstream project take overs. You can opt to utilize one of our certified Project Managers that will work with your in-house team or external vendor, or you can utilize a full team of software engineers.

    We utilize industry best practices and principles in order to delver a high level of quality to our customers. We approach each project with a “forward thinking” philosophy that allows us to develop solutions that work for your current needs, but also can grow with you and meet future company goals

  • PC Graph png PC Graph png CYBER
    SECURITY
    Cyber Technology
    CYBER SECURITY

    Protecting business data and IT systems is essential for any growing business. Businesses require comprehensive cybersecurity solutions to secure their IT environments, which are important for regulatory compliance and sustainable business growth.

    Dual Layer IT provides managed cybersecurity services with a thorough approach to assessing cybersecurity risks for clients. Industry-leading solutions are implemented to protect clients’ IT infrastructure and data environments. Collaboration with clients helps identify, prioritize, and execute security controls.

    Alignment with cybersecurity IT standards such as NIST, COBIT, CIS controls and Zero Trust Architecture assists customers in achieving their cybersecurity goals through a well-managed process.

    Cybersecurity services include IT policy consulting, IT risk and compliance management, encryption solutions, data loss prevention (DLP), unified threat management, endpoint security & management, network security, intrusion detection and prevention systems (IDS/IPS), web filtering, email protection, Dark web monitoring, and SIEM Solutions. Our certified team of cybersecurity experts works proactively with clients to monitor and respond to IT risks and issues effectively and efficiently

  • cloud Cloud CLOUD / HOSTED
    SOLUTIONS
    Cloud Computing
    CLOUD / HOSTED
    SOLUTIONS

    Dual Layer IT provides fully managed hosted IT services for its clients. Our cloud IT services include following;

    – Microsoft Azure as a workspace (Fully managed Microsoft Azure IT Infra)
    – Microsoft 365 Corporate Communication and Compliance Solutions
    – AWS Infrastructure setup and maintenance with or without Hybrid IT Setup
    – IT Consulting Services for Hybrid, On-premises or Cloud only IT Setup
    – Microsoft Teams or Other cloud Based Telephony / Recording and Online Meetings solutions
    – Co-location services for IT workloads in datacenters throughout Hong Kong / Singapore

    Our engineering team has years of experience in managing, supporting and implementing native cloud solutions from leading cloud technology providers such as Microsoft Azure and AWS. We have experience providing end to end network connectivity from / to AWS or Azure and to create Hybrid / Cloud only solutions based on customer requirements. Our team adds significant value in cost optimization and performance enhancements from cloud loads.

  • Checklist Checklist VOICE/RECORDING
    SERVICES
    Business compliance
    VOICE/RECORDING
    SERVICES

    Dual Layer IT offers leading IP based phone systems consulting and integration services. IP Telephony systems provide voice or multimedia communication services through the of IP networks. These IP communication can happen over public or private data and IP systems or a combination of both. VOIP provides the long terms savings and efficiencies of integrating Voice and Data networks. Our consulting and integration services for IP Phone systems can bring greater flexibility and long term benefits to our clients

    Our Voice solutions fully integrate with industry leading voice recording solutions required for regulatory compliance. Dual layer handles all integration process from phone system, recording, backups and making sure the solution fully implemented as per the regulatory requirements for the financial sector.

  • Window Graphs graphs BUSINESS CONTINUITY/
    DISASTER RECOVERY
    Business Continuity
    BUSINESS CONTINUITY/
    DISASTER RECOVERY

    Planning for the unexpected is critical to your business. Network outages, hardware failures, human error, malicious attacks and natural disasters can all damage your business, putting critical data at risk, interrupting services and causing significant loss of productivity and revenue. All businesses should implement a comprehensive strategy to ensure continuity of email, messaging, transaction processing and web based application. Dual Layer’s goal is to create and design a solution that provides a seamless, uninterrupted operation for our clients whereby avoiding excessive downtime and reduced productivity for the business.

    Here at Dual Layer we believe that it is imperative to assess each client’s individual need including current infrastructure, future growth plans and operational needs and to build a proper DR and business continuity solution.

  • Binders Binders IT TRAINING /
    STAFF AUGMENTATION
    Working on Laptop
    IT TRAINING /
    STAFF AUGMENTATION

    Dual Layer IT can augment your IT staff by filling gaps in manpower or skill. As times change, so do businesses. Whether you are experiencing a growth spurt or downsizing your company, you may experience a temporary need to augment your IT needs. Dual Layer employs a group of certified software engineers and architects that are well positioned to assist with any IT need. From project management, to help desk support, server or network administration, to custom software development, Dual Layer is up to the challenge.

    With one call we will gather some initial information and set up a meeting to determine how we best can suit your needs. We are upfront with expectations and will provide a clear picture on our process. On the rare occasion that we cannot be of assistance, we will provide recommendations or referrals of someone that can help. A call to Dual Layer can provide just the type of help you are requiring to complete a project or meet a deadline.

About DuaL Layer IT

Our Company Vision and Mission

Dual Layer IT is a premier IT Service Provider with a presence in Hong Kong, Singapore, China and the United Kingdom, offering an extensive range of IT Outsourcing & IT Consulting Services. Our IT services are designed to support and enhance the operations of small and medium-sized enterprises. Whether your company is in its nascent stage, relocating to Asia, experiencing growth or sustaining ongoing operations we provide customized IT solutions tailored to your specific needs.

With over 20 years of experience, we have been delivering exceptional IT service solutions to our clients across the region. Our expertise spans a diverse array of industries, including hedge funds, private equity firms, asset managers, family offices, insurance, logistics and trading entities throughout Asia & the United Kingdom.

As a rapidly expanding and trusted IT Support Provider, we offer comprehensive support services and IT project management in Hong Kong, China (Beijing, Shanghai, Guandong), Singapore, and the United Kingdom.

Simply Stated …. WE CARE

Dual Layer = Care for your business, your time, your budget and a partner in your business success

Our Mission, Our Vision, Our Values
Our Team

Our team utilizes a collaborative approach when working on the needs of our clients. We maintain a strong ratio of engineers and developers to ensure that our clients’ needs are met quickly and successfully. Based on our process and implemented strategies, over 85% of our client’s maintenance needs are solved within the same day.

Linked with our business processes are our team’s technical competencies. All technical employees are certified in different solutions providers such as Cisco, Microsoft, AWS, Microsoft 365, Palo Alto and others. Even our sales professionals have had a successful background in IT to ensure that they are able to correctly understand and service the needs of our clients.

Our team has one passion and that’s to provide great service to our clients. We strive hard to provide best available solutions and with efficient support to our clients. Our team builds its capabilities around client environments to produce good results

With our Team’s years of experience, we offer comprehensive and tailored solutions to enhance productivity, security and compliance for our clients.  Our team has delivered successful IT Setup, IT Migrations, Networking, AWS, AZURE cloud projects and Cybersecurity Assessments for our clients regionally.

 

Testimonials
There is no question that they are experts in the IT area and they always ensure our office operates smoothly on a day to day basis. We are extremely pleased with the professionalism and their standard of customer service provided to our company. Every project or task is worked on... Ashley Burley, Operations Manager
Dual Layer IT Solutions Ltd. has successfully managed all my company’s IT needs at our four office locations in Hong Kong, Shanghai, Singapore and Beijing since June of 2007. The company is very client centric and supportive and its staff highly competent and technically savvy. They have ensured that we... Tony Turner, Group Managing Director
Dual Layer IT Solutions LTD (DLIT) has been our IT solutions vendor since 2005 when Greenwoods Asset Management was established in Hong Kong. During the past four years, their team was instrumental in designing, implementing and maintaining Greenwoods’s information technology system, including major servers in both Hong Kong and Shanghai,... Ted Chen , Managing Director
I have been working with Dual Layer for more than 10 years and there has not been a day I had to complain about their professionalism. I strongly think that they value both time and money and deliver best service within the stipulated deadline. The same can be said about... Felix Wong, Compliance Director
As a professionally managed IT solutions provider, Dual Layer planned, designed and deployed all IT infrastructure needs in an extremely efficient and cost effective manner. Dual Layer has met our maintenance needs in both a proactive and preventative way and ensured that our systems run smoothly for the last three... Alan Mercer, Managing Director
WHY CHOOSE US
  • 45 s
    CALL WAITING TIME
    Our average call waiting time (in seconds) on all lines
  • 90 %
    SAME DAY FIXES
    Same Day Resolutions and Fixes average
  • 99 %
    SLA'S MET
    Average to meet our Service Level Agreements
  • 100 %
    CLIENT SATISFACTION
    Client feedback on our case Resolutions and Services

Our Partners